1 How to Delete Your Account Inside the App
The fastest and most direct way to delete your account is within the MedxGo mobile application. Choose your account type below to view step-by-step instructions:
Open MedxGo App
Launch the MedxGo Customer App on your iOS or Android device and ensure you are logged into your account.
Navigate to Profile & Settings
Tap the Profile tab on the bottom navigation bar, then select Settings & Privacy.
Select "Delete Account"
Scroll down to the Danger Zone and tap Delete Account.
Authenticate & Confirm
Enter your password or verify the 6-digit SMS OTP code sent to your registered phone number to confirm permanent deletion.
Open MedxGo Vendor App or Dashboard
Log in to your store management account on mobile or vendor web portal.
Settle Pending Orders & Payouts
Ensure all in-flight food/medicine orders are completed and your available wallet balance is withdrawn to your registered bank account.
Request Store Deactivation & Deletion
Go to Store Settings → Business Profile → Request Store Closure & Deletion.
Partner Verification
Our merchant support team will verify no active customer disputes remain and finalize store purge within 7 business days.
Open MedxGo Rider App
Open your app and toggle offline to make sure no active delivery requests are assigned to you.
Withdraw Remaining Earnings
Navigate to Earnings → Withdraw to transfer all earned delivery fees to your bank account.
Submit Rider Account Deletion
Go to Profile → Account Settings → Delete Rider Account and verify with your registered phone number OTP.
2 Online Web Deletion Request Form
If you no longer have access to your mobile device, have uninstalled the application, or prefer to submit a deletion request online, please fill out the official form below:
Submit Account & Data Deletion Request
Please enter the exact details associated with your MedxGo account.
3 What Data Is Deleted vs. Anonymized
When an account deletion request is finalized, data is handled as follows:
| Data Category | Status Upon Deletion | Details |
|---|---|---|
| Personal Identity & Profile | Permanently Deleted | Name, email, phone number, password credentials, profile picture, and date of birth. |
| Delivery Addresses | Permanently Deleted | All saved home, office, and GPS pinned delivery coordinates. |
| Prescription Uploads & Notes | Permanently Purged | Scanned medical prescriptions, dosage requests, and pharmacy notes are permanently erased from cloud storage. |
| Rider / Vendor KYC Documents | Permanently Purged | Driver’s licenses, CAC certificates, vehicle documents, and guarantor forms unlinked and securely destroyed. |
| Public Store Reviews & Ratings | Fully Anonymized | Review text is unlinked from your identity and displayed as "Anonymous User" to preserve aggregate vendor ratings. |
4 Data Retained for Legal & Regulatory Reasons
Under Nigerian Law (including the Companies and Allied Matters Act (CAMA), Federal Inland Revenue Service (FIRS) tax requirements, and anti-money laundering regulations), certain transactional ledger entries must be retained for statutory audit periods:
5 Processing Timeline & Grace Period
- Immediate Account Suspension: As soon as a deletion request is initiated, your account is deactivated, and you are logged out of all active sessions.
- 14-Day Grace Period: If you requested deletion by mistake or change your mind, you may cancel the deletion within 14 days by contacting support@medxgo.ng with your reference ticket ID.
- Permanent Purge: After 14 days, all associated databases and file stores execute irreversible deletion routines.
6 Need Help or Have Questions?
If you encounter issues deleting your account or have specific data inquiries, our support team is available 24/7: