Have a question about an order, want to partner your pharmacy or restaurant, or need fleet support? Our dedicated team is available across our operational hubs.
Assistance with active food orders, deliveries, refunds, and app account issues.
support@medxgo.ngJoin MedxGo as a food vendor, expand your reach, and streamline deliveries.
merchants@medxgo.ngLicensed pharmacy onboarding, prescription verification, and healthcare supply.
pharmacy@medxgo.ngOnboard as a dispatch rider, resolve wallet inquiries, or kit requests.
riders@medxgo.ngFill out the form below and our regional support desk will respond shortly.
For urgent order inquiries sent via WhatsApp or in-app live chat, our typical response time is under 15 minutes during operating hours. Tickets submitted through this contact form are addressed within 2 to 4 hours.
You can switch to Business Mode directly in the MedxGo App or select the "Restaurant Partner" / "Pharmacy" category in the form above. Our vendor team will guide you through PCN/CAC document verification within 24–48 hours.
Open your MedxGo App and tap Orders → Help with Order to speak immediately with your assigned rider or our dispatch desk. You can also reach out via WhatsApp with your Order ID.
Select "Rider & Logistics" above or email riders@medxgo.ng with your city, vehicle type (motorcycle/bicycle), and valid ID to start the quick onboarding process.
Thank you for reaching out. Your inquiry has been routed to our Customer Care team.
A member of our team will follow up via email or phone within 2–4 hours.
